Report A Problem

Thank you for taking the time to let us know of a technical problem with 3NOW On Demand.
Please read through our FAQ to see solutions to common issues before filling in this form.

While we will try to respond to your reported issue, we are unable to respond to any queries that have already been answered in our FAQ.

Please note: We currently do not offer technical phone support. Please fill out the form below and we will get back to you if we are able to help.

Operating System
Flash Version
Connection Type
IP Address
Screen Resolution
Full Name
Email address
Your Internet Service Provider? (eg Vodafone, Xtra, Telecom, Orcon, Telstra)
How would you describe the problem you're currently experiencing?

Your geographical location? (eg Hamilton, Dunedin)
Are you trying to view at home or work?

Could you see the preroll? (the video ad before the video content)

Do you have any installed anti-virus software? If so please read through our FAQ

Do you have an Ad-Blocker installed? If so please read through our FAQ

Please test your Internet connection speed by going to and selecting "Begin Test" then note the download speed in the box below
Type the result of your Download Speed here.
Please describe the problem you are experiencing in detail
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