Frequently Asked Questions

If you only see black box with no controls, this is likely because you don’t have Flash Player installed.
Click here to download and install the latest Adobe Flash Player.

If you can hear audio but not see video, this issue seems to be specific to Windows 7 and IE9. Further information can be found on Microsoft's website
If your problem persists, we recommend you try viewing On Demand on a different browser.

Some antivirus and firewall products cause problems with video playback. To view content on the site, you may need to unblock the site you are on.

We suggest you add the following sites to your antivirus 'whitelist':
http://tv3.co.nz
http://four.co.nz
http://3news.co.nz
http://morefm.co.nz/
http://thebreeze.co.nz/
http://therock.net.nz/
http://theedge.co.nz
http://georgefm.co.nz/
http://maifm.co.nz/
ad.doubleclick.net
ad.au.doubleclick.net
ad.nz.doubleclick.net

Note: the majority of our shows are only available to view from inside New Zealand. Some content, e.g.: 3 News and Campbell Live are available in all territories.

If you are in NZ and playback problems persist, please click here to check your IP Address. If it's not recognised as from NZ, please contact your ISP and advise.

If you are attempting to view TV on Demand from a place of work or study, your internal IT Department may be blocking the port we use to stream data. Please contact your IT Department in the first instance and if they cannot troubleshoot the issue please request they fill out the form below.

On occasion our servers get inundated with requests. If you are trying to watch TV on Demand between 7pm – 11pm, you may experience some difficulties. Please try again in a few minutes.

It is most likely you are trying to view a video while there is peak demand on the server, so please try again shortly. We are sorry for any inconvenience.

Try clearing your cache/ cookies (see below for instructions) or refresh the page (CTRL + F5).

Windows

Internet Explorer 7
1. In the Tools menu, select Internet Options...
2. In the General tab, under Browsing history, click Delete...
3. The Delete Browsing History menu will appear. Go to Temporary Internet Files and click Delete files...
4. Click Yes when prompted.
5. Click Close then click OK.

Internet Explorer 8
1. Go to Tools and from the Safety menu, click Delete Browsing History...
2. Check Temporary Internet files and History.
3. Click Delete.

In some cases you may need to open a new window and choose a private session before attempting the above.

Firefox
1. In the Tools menu, select Clear Recent History.
2. Under Time Range To Clear select Everything then click Clear Now

Google Chrome
1. Click the Tools menu (the wrench in the upper right corner)
2. Select Options
3. Click the Personal Stuff tab
4. Click Clear browsing data
5. Select the checkboxes for the types of information you wish to remove
6. Use the 'Clear data from this period' menu to select the amount of data you want to delete
7. Click Clear Browsing Data

Apple Macintosh

Safari
1. In the Safari menu, select Empty Cache.
2. Click Empty when prompted.

Firefox
1. In the Firefox menu, go to Tools and select Clear Private Data.
2. Ensure the box next to Cache is ticked then click Clear Private Data Now

Google Chrome
1. Select Chrome > Clear Browsing Data on the menu bar
2. Select the checkboxes for the types of information you wish to remove
3. Use the 'Clear data from this period' menu to select the amount of data you want to delete
4. Click Clear Browsing Data

If your network connection is not consistent you may experience problems connecting.
Check your connection speed here.

A slow connection will cause the video to pause and play every so often. If you do experience choppy playback, try selecting a lower quality option or refresh the page.

If your player is still trying to connect, you may not be able to see the Quality option. If this is the case, try clearing your cookies.

The latest Flash Player 10 and above also has better buffering support – click here to update.

Most of our international shows are available for 14 days, whilst the majority of our locally produced content is archived.

We aim to acquire rights for all programmes we broadcast. Unfortunately, there are certain market constraints that may inhibit their acquisition.

To find out exactly when and what shows are available on demand, subscribe to our On Demand newsletter, by clicking on the button to the right.

The advertisements that play at the beginning and during your shows allow us to bring you your favourites shows On Demand for free.

There are several ways to see what shows are available On Demand.

OPTION 1:
You can see the complete list of our On Demand offering from our Watch Episodes dropdown. Simply hover over Watch Episodes on the navigation bar, and you'll get the dropdown.


OPTION 2:
You can use our Browse By area on every On Demand page (as pictured below). This is a quick way for you to filter the shows you want to watch alphabetically.


OPTION 3:
or keep an eye out for the On Demand logo across the TV3 and FOUR pages