Frequently Asked Questions
Sorry, currently our video library can only be watched from New Zealand.
New Zealand viewers having issues, please read through below, to troubleshoot your issue.
Requirements to play TV3 and FOUR On Demand
Latest Flash Player - Check that you have Flash Player installed and that you have the latest version here >>
Up to date browser and operating system.
Please check below for the latest version of the different browsers.
Google Chrome 26
Internet Explorer 8
High Speed Internet (broadband)
You must be in New Zealand to view majority of our content.
If you have ad-blocker installed on your computer, please turn this off.
Playing TV3 and FOUR On Demand on Mobile Devices
iPhone and iPad
VOD is available for 7 Days, 3 News and Campbell Live on your device.
Your device must be running iOS5 and above.
You must use the native browser for your device (i.e. Safari).
Android and Windows Devices
If your device supports Flash you will be able to watch VOD on your device. If you are unsure, the relevant device manufacturer can advise.
Playback Issues and Troubleshooting
Some antivirus and firewall products cause problems with video playback. To view content on the site, you may need to unblock the site you are on.
We suggest you add the following sites to your antivirus 'whitelist':
Note: the majority of our shows are only available to view from inside New Zealand. Some content, e.g.: 3 News and Campbell Live are available in all territories.
If you are in NZ and playback problems persist, please click here to check your IP Address. If it's not recognised as from NZ, please contact your ISP and advise.
If you are attempting to view TV on Demand from a place of work or study, your internal IT Department may be blocking the port we use to stream data. Please contact your IT Department in the first instance and if they cannot troubleshoot the issue please request they fill out the form below.
On occasion our servers get inundated with requests. If you are trying to watch TV on Demand between 7pm – 11pm, you may experience some difficulties. Please try again in a few minutes.
It is most likely you are trying to view a video while there is peak demand on the server, so please try again shortly. We are sorry for any inconvenience.
Try clearing your cache/ cookies (see below for instructions) or refresh the page (CTRL + F5).
Internet Explorer 7
1. In the Tools menu, select Internet Options...
2. In the General tab, under Browsing history, click Delete...
3. The Delete Browsing History menu will appear. Go to Temporary Internet Files and click Delete files...
4. Click Yes when prompted.
5. Click Close then click OK.
Internet Explorer 8
1. Go to Tools and from the Safety menu, click Delete Browsing History...
2. Check Temporary Internet files and History.
3. Click Delete.
In some cases you may need to open a new window and choose a private session before attempting the above.
1. In the Tools menu, select Clear Recent History.
2. Under Time Range To Clear select Everything then click Clear Now
1. Click the Tools menu (the wrench in the upper right corner)
2. Select Options
3. Click the Personal Stuff tab
4. Click Clear browsing data
5. Select the checkboxes for the types of information you wish to remove
6. Use the 'Clear data from this period' menu to select the amount of data you want to delete
7. Click Clear Browsing Data
1. In the Safari menu, select Empty Cache.
2. Click Empty when prompted.
1. In the Firefox menu, go to Tools and select Clear Private Data.
2. Ensure the box next to Cache is ticked then click Clear Private Data Now
1. Select Chrome > Clear Browsing Data on the menu bar
2. Select the checkboxes for the types of information you wish to remove
3. Use the 'Clear data from this period' menu to select the amount of data you want to delete
4. Click Clear Browsing Data
If your network connection is not consistent you may experience problems connecting.
Check your connection speed here.
A slow connection will cause the video to pause and play every so often. If you do experience choppy playback, try selecting a lower quality option or refresh the page.
If your player is still trying to connect, you may not be able to see the Quality option. If this is the case, try clearing your cookies.
The latest Flash Player 10 and above also has better buffering support – click here to update.
Most of our international shows are available for 14 days, whilst the majority of our locally produced content is archived.
We aim to acquire rights for all programmes we broadcast. Unfortunately, there are certain market constraints that may inhibit their acquisition.
To find out exactly when and what shows are available on demand, subscribe to our On Demand newsletter, by clicking on the button to the right.
General Queries/Finding A Show
The advertisements that play at the beginning and during your shows allow us to bring you your favourites shows On Demand for free.