Voting FAQs and Help
When can I vote?
The official voting lines are open between 7pm on Sunday nights until approx. 7:35pm the following day (Monday).
How can I vote?
You can vote by TXT (SMS) and Facebook.
How do I vote?
To vote by TXT:
TXT the publicized keyword that corresponds to a contestant on the show to 3999. Texts cost 99cents each. If you are not the account holder, please make sure you ask the billpayer first.
To vote by Facebook:
Go to the XFactor NZ Facebook page and follow the instructions.
How much does it cost to vote by TXT?
Each TXT to 3999 will cost 99 cents.
My mobile is on a plan which includes TXT messaging, will the cost of TXT voting on the show be included in my plan?
No. All TXT votes will be charged as a separate cost. It is not part of any TXT plans you may have on your account.
Will it cost me anything if I vote by Facebook?
No. Voting via Facebook is free.
How many times can I vote by TXT?
You can vote as many times as you like, but each TXT to 3999 will cost 99cents. If you are not the account holder, please make sure you ask the billpayer first.
How many times can I vote on Facebook?
You can vote once per round.
Can I call 3999 and place my vote?
No, this is not a phone number. This is to be used for TXT votes only.
I made a mistake and TXT the wrong keyword will it still cost me?
Yes. Every TXT to 3999 will cost 99cents as your TXT was still processed by your mobile network. This charge is non-refundable.
I sent a vote in when the lines were closed, what happens to my vote and will it cost me?
Votes received when the voting lines are closed will not be counted as it is outside the voting period. You will still be charged 99cents for the TXT as your TXT was still processed by your mobile network. This charge is non-refundable.
I changed my mind and want to transfer my vote to another contestant. How do I do that?
Sorry, votes and not transferrable. If you wish to place a vote for another contestant you will have to cast a separate vote for them.
How do I know my TXT vote has been registered?
If you sent in a TXT vote that matches the keyword of the contestant that performed on the show that round, you will get a reply TXT thanking you for voting for them. If you have sent in a TXT that doesn’t match the name of the contestant(s) performing on the show that round you will receive a TXT response telling you the system does not understand your vote and you should check your spelling. You should receive this TXT soon after you vote but can sometimes be delayed or lost due to various reasons like how busy the voting lines are, network coverage, how busy your network is, technical problems, your handset memory, etc.
How do I know my Facebook vote has been registered?
When you have completed the process to vote for a contestant, the final screen will tell you that you have successfully voted.
I sent a vote in by TXT but never received a reply. Why?
Reply TXT messages can be delayed or lost for various reasons; like how busy the voting lines are, network coverage, how busy your
network is, technical problems, your handset memory, etc.
I am trying to TXT my vote but it won’t go through.
This could be due to a number of reasons like the network could be overloaded due to a large number of votes being received, they may be having technical problems, you may not have enough credit on your account, etc.
I have a question regarding a charge on my phone bill that I don't recognise.
Please call your mobile provider and query your account with them. We have no access to your personal account. If the charge relates to shortcode 3999 then it is because a TXT from your mobile was sent to that number. There is no charge for receiving TXTs from that number.
I want to send something in writing. How do I do that?
Email any correspondence to email@example.com in the first instance and your correspondence will be directed to the necessary party. Please make sure you include your name and contact details in your email.